Can I create a form that can be filled out outside of Project?

We want to use JIRA Project in our IT Dept. We would buy a license for 25 users for IT. We want to create a form in JIRA Project that asks our business users some questions about the work they are asking us to perform for them. Do we need to buy a license that covers all 500 of the rest of our company, or can we create a form that non-users can fill out and submit? They will have no other use of JIRA other than this form. 

4 answers

1 accepted

0 votes
Accepted answer

If you need to track each user (for metrics purposes), you will then create IDs for each responses which will need licenses for each.


If no, just create a general accounts that anyone can use, then utilize the JIRA Issue collectors for what forms you like.

0 votes

Hello Valerie, 

Anyone who needs to access JIRA to create issues will need to be a licensed user.  You may want to look at using JIRA Service Desk as Customers do not require licensing.  Your "Customers" can be your company's employees and they can submit the form through a Portal.


I see. What about looking at dashboards? Does our Exec team need licenses to view our dashboards?


Thank you,


Unless that dashboard was made Publicly accessible, they would need to have a licensed JIRA account.

Does "publicly accessible" mean anyone in our company? or anyone in the world? We want to make them accessible to anyone in our company.

If you're using the installed version of JIRA within your own environment (ex. installed on your own hardware), your network/security team could lock it down to just your network. If you are using the Atlassian Cloud, Public Access would make it available to anyone in the world; unfortunately it is not possible to whitelist the Cloud to just your environment.

Thank you Shawn, exactly what I needed to know.

We will need to know who answered the survey. We'll have to go with getting user licenses for our business users. Good thing your product is affordable smile

Thank you for your help,


Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,763 views 18 21
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you