Can I create a form that can be filled out outside of Project?

We want to use JIRA Project in our IT Dept. We would buy a license for 25 users for IT. We want to create a form in JIRA Project that asks our business users some questions about the work they are asking us to perform for them. Do we need to buy a license that covers all 500 of the rest of our company, or can we create a form that non-users can fill out and submit? They will have no other use of JIRA other than this form. 

4 answers

1 accepted

If you need to track each user (for metrics purposes), you will then create IDs for each responses which will need licenses for each.

 

If no, just create a general accounts that anyone can use, then utilize the JIRA Issue collectors for what forms you like.

0 votes

Hello Valerie, 

Anyone who needs to access JIRA to create issues will need to be a licensed user.  You may want to look at using JIRA Service Desk as Customers do not require licensing.  Your "Customers" can be your company's employees and they can submit the form through a Portal.

-shawn

I see. What about looking at dashboards? Does our Exec team need licenses to view our dashboards?

 

Thank you,

Val 

Unless that dashboard was made Publicly accessible, they would need to have a licensed JIRA account.

Does "publicly accessible" mean anyone in our company? or anyone in the world? We want to make them accessible to anyone in our company.

If you're using the installed version of JIRA within your own environment (ex. installed on your own hardware), your network/security team could lock it down to just your network. If you are using the Atlassian Cloud, Public Access would make it available to anyone in the world; unfortunately it is not possible to whitelist the Cloud to just your environment.

Thank you Shawn, exactly what I needed to know.

We will need to know who answered the survey. We'll have to go with getting user licenses for our business users. Good thing your product is affordable smile

Thank you for your help,

Val 

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,789 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot