When a create the ticket via Jira, the customer is not notificated by E-Mail. How can I change this? I want that the customer receives information about all updates concerning his ticket.
That's not what Service Desk is for, it's only supposed to tell the customer about certain updates.
In plain JIRA though, just include the customer's JIRA account in the notification scheme somehow. (e.g. set them as the reporter and send notifications to reporter)
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