Can I create a (Kanban) board when using JIRA Service Desk?

If not - is it possible to switch from JIRA Service Desk to JIRA Software or JIRA Core, without loosing the tickets we already created?

3 answers

1 accepted

1 vote
Accepted answer

If you have JIRA Agile, you will be able to create on JIRA Agile and link the service desk. And unfortunately, current JIRA service desk does not even have similar Kanban add-ons for dashboard.

I guess the three versions JIRA Software, JIRA Service Desk and JIRA Core are just parameterized versions of one basic JIRA system - anything else would be difficult for Atlassian to develop.

It might be necessary to offer JIRA in three versions for marketing reasons, but when a customer detects he needs any function, he should be able to add that without switching to another version - in particular because the prices do not differ much.

After reading more about the Software and Service Desk products, it seems the main license difference is that you can add Customer-Users to JIRA Service Desk without having to pay form them.

For us as a typical software company, we actually need both - Kanban boards and being able to add Customer-Users... hmmm....

Hi Bernd,

There is an option in JIRA Service Desk you can check, Go to system settings and click on Application link and see if you can add a Kanban view. This is the function on cloud version for our enterprise but I think you will definitely find something there. Thank you. (Setting on top right corner then in the Tab select Application and check Application Link and other settings)

Tao Liang

Thanks. I found a checkbox for Boards there in "JIRA Core Labs", and that is already active.

However I still struggle to find where I can create a board.
I would expect the menu line "Boards" in the Project Settings, but it is not there.

So I guess that Boards is disabled currently when you bought JIRA Service Desk.

Or do you have JIRA Service Desk and use a Kanban board already? 

Steven Behnke Community Champion Aug 17, 2016

The "Boards" are limited to New Business Projects only since they are in testing/beta. This means a project created as a Service Desk wouldn't have one. There is no screen to create or manage boards yet.

Again, they are in testing.

1 vote
Steven Behnke Community Champion Aug 17, 2016

If you buy JIRA Software you can immediately apply its effects to your system by installing the application, which is composed of a series of plugins.

You already have JIRA Core functionality since that's included with JIRA Software and JIRA Service Desk. The benefit to YOU is that when you have users that don't need Service Desk or Software functionality, you can license them at a cheaper rate, since you can have X Core users, Y Service Desk users, and Z Software Users.

I just learned from JIRA support that I would need both licenses.

That is no problem for us, as prices are very reasonable.

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