I guess the three versions JIRA Software, JIRA Service Desk and JIRA Core are just parameterized versions of one basic JIRA system - anything else would be difficult for Atlassian to develop.
It might be necessary to offer JIRA in three versions for marketing reasons, but when a customer detects he needs any function, he should be able to add that without switching to another version - in particular because the prices do not differ much.
After reading more about the Software and Service Desk products, it seems the main license difference is that you can add Customer-Users to JIRA Service Desk without having to pay form them.
For us as a typical software company, we actually need both - Kanban boards and being able to add Customer-Users... hmmm....
There is an option in JIRA Service Desk you can check, Go to system settings and click on Application link and see if you can add a Kanban view. This is the function on cloud version for our enterprise but I think you will definitely find something there. Thank you. (Setting on top right corner then in the Tab select Application and check Application Link and other settings)
Thanks. I found a checkbox for Boards there in "JIRA Core Labs", and that is already active.
However I still struggle to find where I can create a board.
I would expect the menu line "Boards" in the Project Settings, but it is not there.
So I guess that Boards is disabled currently when you bought JIRA Service Desk.
Or do you have JIRA Service Desk and use a Kanban board already?
If you buy JIRA Software you can immediately apply its effects to your system by installing the application, which is composed of a series of plugins.
You already have JIRA Core functionality since that's included with JIRA Software and JIRA Service Desk. The benefit to YOU is that when you have users that don't need Service Desk or Software functionality, you can license them at a cheaper rate, since you can have X Core users, Y Service Desk users, and Z Software Users.
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
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