Can I convert our JIRA to JIRA service desk, what are impacts?

Hello,

We are currently running JIRA 6.2.5, JEMH 1.5.123, Crowd 2.7.2, and Agile 6.3.13.1.  All licenses are 100 user licenses.  Is there a way to migrate our current JIRA workflows, screens, issue types, fields, user roles, permissions, notifications, etc over to service desk?  Or do you need to run service desk alongside JIRA?  Would this eliminate JEMH or do you still need JEMH for non licensed user to be able to be notified?

1 answer

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Service Desk runs within Jira.  You can install it, and then convert projects to be service desk projects (or just start new ones and leave the existing ones untouched)

Whether you can eliminate JEMH depends on what you're using it for (but Service Desk does notify its end-users without them taking up a JIRA licenced account)

Ok, that answers my question.  Additional cost.  We could not eliminate JIRA after converting projects for support desk and bugs and enhancements.  Also we have Agile which several boards are built off existing projects and would not want to impact agile projects

Er, you could not eliminate JIRA at all - Service Desk (and Agile) run *inside* JIRA, they are addons for it. Your Agile boards won't be affected either, unless you choose to swap a project behind a board to be a Service Desk project.

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