Can I combined server-based JIRA and cloud-based Service desk

I'm looking into a setup with a server based JIRA-Agile and a cloud-based service desk. Is that possible?

Thanks,

Maarten van Leer

1 answer

1 accepted

Accepted Answer
0 votes

Yes, but not in the way I think you want.  

The service desk is an addon for Jira.  You have to have a JIRA to run it inside, so if you went with your setup, you will actually have two JIRA installations: Server-JIRA and Cloud-JIRA+Servicedesk.

Thanks for your swift reply. OK, clear. What does that mean account and license wise? Will the two JIRA installations be able to shared the same accounts? ( or does JIRA support active directory integration, if it does that answers my question too). And what about licensing? Do I need two sets of licenses? If I do, it means I need to go fully server-based. If that is the case, is there an easy migration from cloud based service desk to server-based? Thanks, Maarten

No, there's no AD integration on Cloud. You can use accounts of the same name (or google accounts), but not AD. In terms of licences, you'll need three - one for your Server, one for Cloud Jira and one for Cloud Service desk (albeit the two Cloud licences are part of a single service fee, rather than an actual licence) To migrate off Cloud, have a look through https://confluence.atlassian.com/display/JIRA/Migrating+from+JIRA+Cloud+to+JIRA+Server

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 18, 2018 in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

25,581 views 2 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you