I have different SLAs for Incidents. So if the Resolution is a Code change the SLA is 5 days but if its a configuration change the SLA is 5 hours. Can I configure this in some way?
Yes, SLAs are defined using JQL. You can use custom field values to set different SLAs.
I am able to configure this in my Project with this Plugin.
Thanks for your help
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Thanks. But I am not using JIRA Service desk, I am using JIRA for Projects Only.
So I dont see the option of creating a New Metric as is suggested in the link.
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What do you mean by SLA then?
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I am using this plugin for a project in JIRA which is the only support Project in my Company. Since I dont have a JIRA service desk, I need a tool like this to track my SLAs.
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Sorry haven't used it. Someone else might have an answer!
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