Can I change the SLA of an issue based on an input of Custom field?

I have different SLAs for Incidents. So if the Resolution is a Code change the SLA is 5 days but if its a configuration change the SLA is 5 hours. Can I configure this in some way?

3 answers

1 vote

Yes, SLAs are defined using JQL. You can use custom field values to set different SLAs.

How can I configure it. Is there some documentation?

Thanks. But I am not using JIRA Service desk, I am using JIRA for Projects Only.

So I dont see the option of creating a New Metric as is suggested in the link.

What do you mean by SLA then?

I am using this plugin for a project in JIRA which is the only support Project in my Company. Since I dont have a JIRA service desk, I need a tool like this to track my SLAs. 

Sorry haven't used it. Someone else might have an answer!

Thanks Jobin. Can you help me connect with some other Analyst?

I am using JIRA Agile

I am able to configure this in my Project with this Plugin.

Thanks for your help

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