What I would like to do is have an initial issue type, say "customer call", that changes to a "complaint" issue type if you select a specific option in a selection field (and have it then display additional fields). Is there a way I can trigger an issue type change without copying the issue to the new issue type?
Ideally I will also have an issue type that spawns a new issue with a link to the original in another scenario.
Can I do this in fields and/or in a workflow?
You can update the issue type in a workflow post function. Use the Update issues from Update on Transition for JIRA. You will need to use conditioning with ubstitution of the custom field to only do the change when the selection field matches your criteria.
In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to have–in order to produce a reliable long-term roadmap. We're tur...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs