We had a software development project which has been 'upgraded' to a service desk project.
The terminology said we would 'link' the service desk to the existing project; we didn't realise that this would change all of the permissions on the project, so that only help desk agents have any meaningful control over the issues now.
Can I change the project back to a software development project, and create a parallel service desk?
I saw that the permission scheme had changed, but wasn't sure if that was the only thing that was needed - the permissions helper says that my devs can't resolve issues because they are not service agents (i.e. service desk licence holders).
I'll give support a shout.
We're looking for participants for a workshop at Atlassian! We need Jira admins who have interesting custom workflows, issue views, or boards. Think you have a story to sha...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs