We had a software development project which has been 'upgraded' to a service desk project.
The terminology said we would 'link' the service desk to the existing project; we didn't realise that this would change all of the permissions on the project, so that only help desk agents have any meaningful control over the issues now.
Can I change the project back to a software development project, and create a parallel service desk?
I saw that the permission scheme had changed, but wasn't sure if that was the only thing that was needed - the permissions helper says that my devs can't resolve issues because they are not service agents (i.e. service desk licence holders).
I'll give support a shout.
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