Can I cancel pending invites to JIRA?

I invited people, but I want to force people to use their email address as their login. I can't see how to do that, so I want to create accounts for them instead of sending invites.

How do I list and invalidate their existing login invitations?


1 answer

1 accepted

0 votes
Accepted answer
Pedro Cora Atlassian Team Jun 12, 2015


While this can be done in JIRA, you can temporarily disable the system add-on that handles the invites. This will clear up all sent tokens. And then just enable it back. For more details:


Ok - so I did that. I was then hoping to disable Invite Users feature, so the only way to invite was via Invite Customer, but doing so gave me the same symptoms as i.e. Unable to compile Soy templates at: com.atlassian.servicedesk:agent-view-queue A restart of JIRA fixed Service Desk but seemingly there is no way to prevent the use of plain Invite Users.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 29, 2018 in Jira

How to set up an incident workflow from the VP of Engineering at Sentry

Hey Atlassian community, I help lead engineering at Sentry, an open-source error-tracking and monitoring tool that integrates with Jira. We started using Jira Software Cloud internally last year, a...

1,087 views 0 8
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you