Can I buy JIRA Agile and JIRA Service Desk on separate accounts?

I have a JIRA instance (server, not cloud) for which I have JIRA Agile installed.  We've been using this setup for about 9 months (big fan, btw).  We are now considering adding JIRA Service Desk to the mix, integrating it into the existing system.  However, the person who will be running administration duties for the Service Desk installation is not the same person who performs those duties for JIRA and JIRA Agile.  If I purchased the licenses for JIRA and JIRA Agile on my account, do I also need to be the one to purchase JIRA Service Desk?  Or can this other person make the purchase and use his license to integrate the new product on the existng system (under my license)?

1 answer

1 accepted

Accepted Answer
1 vote

The best option is for you to add them as a technical and billing person to your JIRA licence on my.Atlassian.com - that way, they can use their Atlassian account to buy the licence and the server-id etc doesn't need to be messed with.

I should point out that the admin for Service Desk will have admin rights over JIRA Core and Agile as well, because they're an admin...

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 25, 2018 in Jira

Atlassian Research Workshop opportunity on Sep. 28th in Austin, TX

We're looking for participants for a workshop at Atlassian! We need Jira admins who have interesting custom workflows, issue views, or boards. Think you have a story to sha...

440 views 7 5
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you