I have a JIRA instance (server, not cloud) for which I have JIRA Agile installed. We've been using this setup for about 9 months (big fan, btw). We are now considering adding JIRA Service Desk to the mix, integrating it into the existing system. However, the person who will be running administration duties for the Service Desk installation is not the same person who performs those duties for JIRA and JIRA Agile. If I purchased the licenses for JIRA and JIRA Agile on my account, do I also need to be the one to purchase JIRA Service Desk? Or can this other person make the purchase and use his license to integrate the new product on the existng system (under my license)?
The best option is for you to add them as a technical and billing person to your JIRA licence on my.Atlassian.com - that way, they can use their Atlassian account to buy the licence and the server-id etc doesn't need to be messed with.
I should point out that the admin for Service Desk will have admin rights over JIRA Core and Agile as well, because they're an admin...
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot