The use case is that when one of my management team creates a ticket from JIRA Capture, it needs to be automatically approved to work on using the "Approved" step in our enhanced workflow. Is this possible? I can't seem to add the Status field into Capture as a work around either .
We're using the cloud/hosted service.
Hi Amber,
JIRA Capture must show this field in a toolbar if it's present on the Create Issue screen in JIRA. Once it's available in JIRA Capture, you should be able to define a template that sets a value for the field. So all the issues you report using the template will have your advanced status defined.
Hope this helps.
--
Cheers,
Ignat.
Hi Ignat - Sorry for the delayed response - I understand that the field needs to be shown, but I can't find a way to show the Status field within the Jira Capture screen. Any insight?
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hi Amber, I think this tutorial can help you adding the status field on the Create Issue Screen, so it will be shown in the JIRA Capture https://confluence.atlassian.com/display/JIRA/Defining+a+Screen#DefiningaScreen-Configuringascreen'stabsandfields. I hope this helps. Please reply if you need any further assistance or contact our support team via support.atlassian.com. -- Cheers, Ignat.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.