Can I associate a priority level with a specific request type?

I have two request types in my JIRA service desk that require an immediate response. Can I either set them as an automatic high priority so that my automation setup will notify the IT team, or just have the submission of either request type automatically notify the IT team? I did not see a way to specify a request type when working with automation.

Thanks!

2 answers

1 accepted

Accepted Answer
1 vote

You could also make priority a hidden field in your portal with a preset value for priority.

Thanks, this is what I was looking for!

Hi Kira,

You can set default priority level using "Priorities" in Administration (start type g+g) but it will affect further issues after setting default priority. My concern give them priority field on create screen and edit screen, they will better understand what the priority of their issues.

Thanks

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Oct 16, 2018 in Jira

Looking for anyone who made the switch to Data Center

The Jira Marketing team is putting together an ebook on migrating to Data Center. We're looking for pro tips on how you staffed your project team and organized your Proof of Concept. Share yo...

78 views 0 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you