Can I associate a priority level with a specific request type?

I have two request types in my JIRA service desk that require an immediate response. Can I either set them as an automatic high priority so that my automation setup will notify the IT team, or just have the submission of either request type automatically notify the IT team? I did not see a way to specify a request type when working with automation.

Thanks!

2 answers

1 accepted

You could also make priority a hidden field in your portal with a preset value for priority.

Thanks, this is what I was looking for!

Hi Kira,

You can set default priority level using "Priorities" in Administration (start type g+g) but it will affect further issues after setting default priority. My concern give them priority field on create screen and edit screen, they will better understand what the priority of their issues.

Thanks

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,323 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot