Can I associate a priority level with a specific request type?

[Kira Taylor]

I have two request types in my JIRA service desk that require an immediate response. Can I either set them as an automatic high priority so that my automation setup will notify the IT team, or just have the submission of either request type automatically notify the IT team? I did not see a way to specify a request type when working with automation.

Thanks!

[Jeff Tillett · Accepted solution]

You could also make priority a hidden field in your portal with a preset value for priority.

[Kira Taylor]

Thanks, this is what I was looking for!

[Teja]

Hi Kira,

You can set default priority level using "Priorities" in Administration (start type g+g) but it will affect further issues after setting default priority. My concern give them priority field on create screen and edit screen, they will better understand what the priority of their issues.

Thanks