I have two request types in my JIRA service desk that require an immediate response. Can I either set them as an automatic high priority so that my automation setup will notify the IT team, or just have the submission of either request type automatically notify the IT team? I did not see a way to specify a request type when working with automation.
You can set default priority level using "Priorities" in Administration (start type g+g) but it will affect further issues after setting default priority. My concern give them priority field on create screen and edit screen, they will better understand what the priority of their issues.
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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