I only see the 5 available statuses in the above picture instead of the full array (in review, backlog, etc.) and would like to include more options. Does it make a difference in what is available if it is a service desk vs. a regular kanban?
The status shown in here depend on the workflow you are using for the projects the board is looking at.
To "include more options", you will need to edit the workflow, adding the other status to it so that the board can use it.
Workflows are JIRA artefacts which Service Desk and Software layer functions on top of, so no, it doesn't matter what you're using the workflow for, you just need to add the status to it.
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
Every time you release software, there's a bit of risk – that there's a bug, that something breaks, or that the feature doesn't resonate with customers. Feature flagging helps make high stakes s...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs