Can I Create an incrementing read-only Custom Field on every new ticket of a specific issue type


We have a project with different issue types, but we need a new issue type(Request) to have its own unique key which will increment on every new request ticket, so we would have a request ID.

Can this be achieved via some plugin or scripting please? I am not very good in scripting if you can help. Thanks in advance


2 answers

0 votes

You would need an add-on to do this.  I think there was one in the marketplace.

Problem is that it's of little value.  The Jira keys are unique and far more functional than a separate request ID.  I think the question to ask is "Do your users really need another key?" 

The downsides are that they'd have to manually search for in a custom field instead of just click on in the ui or type into a quick search, and it would not be treated as an identifier by the software.  Humans don't tend to be too worried about non-sequential numbers in Jira keys, just finding their issues/requests.

Our users still require this, does anyone has any suggestion how it can be done please ?

Joseph Pitt Community Champion Sep 26, 2017

As Nic said, I suggest looking in the marketplace for a plug-in. 

Have you explained to them how pointless this field is?

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Thursday in Jira

Updates to give you visibility into what's coming in Jira Server and Data Center

Hello, Community! My name is Gosia and I'm a Product Manager on Jira Server and Data Center here at Atlassian. Since 2002 when we launched our public issue tracker, jira.atlass...

336 views 1 12
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you