We have a project with different issue types, but we need a new issue type(Request) to have its own unique key which will increment on every new request ticket, so we would have a request ID.
Can this be achieved via some plugin or scripting please? I am not very good in scripting if you can help. Thanks in advance
You would need an add-on to do this. I think there was one in the marketplace.
Problem is that it's of little value. The Jira keys are unique and far more functional than a separate request ID. I think the question to ask is "Do your users really need another key?"
The downsides are that they'd have to manually search for in a custom field instead of just click on in the ui or type into a quick search, and it would not be treated as an identifier by the software. Humans don't tend to be too worried about non-sequential numbers in Jira keys, just finding their issues/requests.
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot