Can I Create an incrementing read-only Custom Field on every new ticket of a specific issue type

Hi,

We have a project with different issue types, but we need a new issue type(Request) to have its own unique key which will increment on every new request ticket, so we would have a request ID.

Can this be achieved via some plugin or scripting please? I am not very good in scripting if you can help. Thanks in advance

Julian

2 answers

This widget could not be displayed.

You would need an add-on to do this.  I think there was one in the marketplace.

Problem is that it's of little value.  The Jira keys are unique and far more functional than a separate request ID.  I think the question to ask is "Do your users really need another key?" 

The downsides are that they'd have to manually search for in a custom field instead of just click on in the ui or type into a quick search, and it would not be treated as an identifier by the software.  Humans don't tend to be too worried about non-sequential numbers in Jira keys, just finding their issues/requests.

This widget could not be displayed.

Our users still require this, does anyone has any suggestion how it can be done please ?

Joe Pitt Community Champion Sep 26, 2017

As Nic said, I suggest looking in the marketplace for a plug-in. 

Have you explained to them how pointless this field is?

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

292 views 5 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you