Can I Create an incrementing read-only Custom Field on every new ticket of a specific issue type

Hi,

We have a project with different issue types, but we need a new issue type(Request) to have its own unique key which will increment on every new request ticket, so we would have a request ID.

Can this be achieved via some plugin or scripting please? I am not very good in scripting if you can help. Thanks in advance

Julian

2 answers

0 vote

You would need an add-on to do this.  I think there was one in the marketplace.

Problem is that it's of little value.  The Jira keys are unique and far more functional than a separate request ID.  I think the question to ask is "Do your users really need another key?" 

The downsides are that they'd have to manually search for in a custom field instead of just click on in the ui or type into a quick search, and it would not be treated as an identifier by the software.  Humans don't tend to be too worried about non-sequential numbers in Jira keys, just finding their issues/requests.

Our users still require this, does anyone has any suggestion how it can be done please ?

Joe Pitt Community Champion Sep 26, 2017

As Nic said, I suggest looking in the marketplace for a plug-in. 

Have you explained to them how pointless this field is?

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