Can Atlasssian cloud duplicate my JIRA cloud server?

I need to know if I can request a copy of my current JIRA cloud server put in another new cloud server.

 

I know the process, the only complication is the user license, currently at 200 users, but only need 10 users on the new server, how would accomplish that if I only have a 10 user license trying to import a backup with 200 users.

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You can get a new Cloud server, export the backup from the old one, and then upload it in the new one.  I don't think Atlassian will do that for you, but the process is quite simple.

Yep I know the process, the only complication is the user license, currently at 200 users, but only need 10 users on the new server, how would accomplish that if I only have a 10 user license trying to import a backup with 200 users.

And I can't disable the users because is a prod instance.

Hmm. I think the import will work, but you won't be able to actively use the new one until you get the number of users down below 10 - an admin should still be able to get in and maintain the users, it's just that the apps won't allow write/update/new-project etc.

Thats what I thought, I just wasn't sure if it would even allow me to do the import. I'm not too familiar with cloud as I am with standalone.

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