Por favor indicar la manejra de configurar los campos visibles para clientes en la opción "estado" y "Tipo de Solicitud"
Hola
Échale un vistazo a estos artículos
https://support.atlassian.com/jira-service-management-cloud/docs/customize-the-fields-of-a-request-type/
https://confluence.atlassian.com/jirakb/jira-form-fields-are-not-visible-or-are-displayed-incorrectly-on-the-customer-portal-1277428099.html
Saludos
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