We are using Jira helpdesk for SLA, i am looking for solution to have call alert for critical events after working hours. I.e when a ticket is created after duty hours, need to trigger call alerts to specific number to alert on the ticket.
Hi @Srini
You can use jira automation to accomplish this. You can find a full tutorial here: https://community.atlassian.com/t5/Jira-Service-Management-articles/JSM-Jira-Automation-How-to-Send-SLA-Breached-Notifications/ba-p/1894625
REgadrs
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