Calculated select list based on custom field value (Organizations)

Hi,

 

In our JIRA Service Desk 3.3.0 we would like the customer (member of an Organisation) to choose in a custom field select list to which product their issue applies. However, a customer should not be able to see all the select list values, only the ones which apply to their Organisation. This way a customer only sees which products apply to them, and not which products are offered to other Organisations we service. 

So, I want to make a calculated select list to show only values based on the customers' Organisation. Is this possible in any way? Maybe with an add-on?

 

Thanks in advance!

1 answer

You can do it with some add-on like ScriptRunner or nFeed

Unfortunately, ScriptRunner is not able to configure Select List fields so that is not an option. 

I'm currently investigating the Database Custom Field add-on. Does anybody have any experience with this add-on?

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,097 views 4 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you