Calculated select list based on custom field value (Organizations)

Hi,

 

In our JIRA Service Desk 3.3.0 we would like the customer (member of an Organisation) to choose in a custom field select list to which product their issue applies. However, a customer should not be able to see all the select list values, only the ones which apply to their Organisation. This way a customer only sees which products apply to them, and not which products are offered to other Organisations we service. 

So, I want to make a calculated select list to show only values based on the customers' Organisation. Is this possible in any way? Maybe with an add-on?

 

Thanks in advance!

1 answer

You can do it with some add-on like ScriptRunner or nFeed

Unfortunately, ScriptRunner is not able to configure Select List fields so that is not an option. 

I'm currently investigating the Database Custom Field add-on. Does anybody have any experience with this add-on?

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