CSV Import and attachment

Hello All,

  We are trying to import all the issues from our development instance to the test instance through the CSV import feature.

  All the mappings works perfect(customfields,comments,Date created etc). There is only problem with attachments.

 Attachment gets copied, however when we open the file it is corrupted. Can you please suggest how to resolve this issue.

 

 

Thanks

Binisha

1 answer

0 vote

Hi Binisha,

  • Can you open the file from the attachments folder in another program?
  • If you manually upload attachments do they get corrupted?
  • Does this happen on all browsers?

Take a look at your logs and see if you find an error similar to this:

Attachment does not exist in filesystem /opt/atlassian/jira-home/data/attachments/

If you see the above verify the file attachment directory.  Let us know if you see other errors.

Cheers,

Branden

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,276 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot