CSAT survey customization?

I want to send surveys to every user when a ticket is resolved, but I want to only ask them if the issue is resolved or not and restrict answers to only 2 possible items.  I can see how to change the wording on the survey, but can't find reference to any way to change the survey answers.  Is this possible?

1 answer

Hi Andy,

Short answer - no. 

Long answer - possibly if you use an add-on but they appear to only to be for server. 


One option is to direct them to a link in Confluence with a form in the notification email? Or ask them to comment on the email/close the ticket if all ok.

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