Are there any good plugins or product integrations that tie into Jira that allows for Customer Support management. Some key areas are the ability for customers to solve their own issues with a knowledgebase, customer entry of tickets and feedback, chat with live customer support rep, SLA's base of customer support metrics, etc.
Looking for any guidance or suggestions you might have.
Everything below is tested on Ubuntu 17.10. I prefer to use Jira in a docker container because: 1. I can install Jira with a couple of commands. 2. I can start and stop Jira just by starting and s...
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