Are there any good plugins or product integrations that tie into Jira that allows for Customer Support management. Some key areas are the ability for customers to solve their own issues with a knowledgebase, customer entry of tickets and feedback, chat with live customer support rep, SLA's base of customer support metrics, etc.
Looking for any guidance or suggestions you might have.
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
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