CC email address list in issues (notify arbitrary emails)

[Pearson Tech India IT Team]

Hi Team ,

How to Add the CC email address list in issues.

Regards,

Shankar.chintala.

[BenjiI]

You are welcome, Shankar

[BenjiI]

Do you want the CC email adresses to appear as a field (information) in your issues, just like f.e Status or Label?

[Pearson Tech India IT Team]

Hi Benji Mommen,

yes,I want to Add CC email address to appear as a filed(Information),I that filed user to have the option to select the mail Id .

Regards,

Shankar.chintala.

[Benji Mommen [ACA IT]]

The best way to do this is with Custom fields. You have to do the following steps:

1) Goto Admin > Issues > Custom Fields. Here you can create a custom field by clicking the Add Field Configuration button. You can choose the widget used to fill in the data, f.e combobox, date picker,...

2) If needed you can always change the appearance of the field with field configurations. These can be found in Admin > Issues > Field Configurations. This step is not always necessary, but can be handy if you want to hide or change the UI element that is used for rendering the field.

3) The last step is to configure your screens:

a) Create a screen and add the field you want to use with this screen.

b) Create a screen scheme to map a the screen from step a to a visualizationmode (create, edit, view). The create view mode for instance is used to displayfields when the create issue button is clicked.

c) In this step you have to create a issue type screen scheme that maps a screen scheme on certain issue types (bug, task,...).

d) In the last step you have to assign the issue type screen scheme to one ore more projects. To do this goto Admin > Projects and search your project in the list. In the administration tab click on Screens and next click Actions > Use a different scheme. Select the issue type screen scheme from step c and from nowon your custom email CC field will appear in all issues.

If you have a fresh Jira installation you can also add your custom email CC field to the default screen (Admin > Screens and then Default Screen). By doing this your field will be visible for all issues (and all projects) in all view modes (view, edit and create). Then you don't have to perform steps 3a, 3b, 3c and 3d anymore.

[Pearson Tech India IT Team]

Hi Benji Mommen,

I can able to add cc list while creating the issue ,But mail not delevered to corresponding CC list user.

while creating Add filed Configuration i am not able to find ComboBox.

Regards,

Shankar.chintala.

[Benji Mommen [ACA IT]]

Hi Shankar,

A ComboBox in JIRA is called a Select List (single user).

To sent an email to the user in the CC field you have to implement your own listener:

https://developer.atlassian.com/display/JIRADEV/Writing+JIRA+Event+Listeners+with+the+atlassian-event+Library

This listener will receive the Issue Updated event when the combobox selection changes and from there on you can make a Java implementation that sends an email to the user in the CC field.

By default no email will be sent, unless you foresee the required Java implementation.

[Pearson Tech India IT Team]

Hi Benji Mommen,

Thanks for your support,I will check and confirm.

Regards,

Shankar.chintala.

[BenjiI]

You are welcome, Shankar

[BenjiI]

Hi Shankar,

Did the above solution do the trick for you?