The Burndown Chart Gadget and the Greenhopper Chart Board Burndown Chart show a different amount of time remaining than JIRA Remaining Estimate. When I look at the total number of remaining hours in JQL or look at the JIRA Time Tracking report I get value X for remaining hours. However if I look at the Burndown Chart as a dashboard gadget or in the Chart board I see a higher value (Y). The version summary in Greenhopper also shows the higher Y value. Interestingly if I click on the Info tab of the Burndown Gadget I see the lower value (X).
Is this Classic Greenhopper or new Greenhopper? Which version of Greenhopper is being used? I believe in this case it is best to raise a support case at https://support.atlassian.com and attach your backup file so we can check this.
We encountered this issue too and it appears to be related to how time is logged for issues. In our situation, if a task is closed out without time being logged and the remaining value being set to zero, then the dashboard gadget doesn't get updated (by the way, we setup our boards to automatically zero out the remaining hours on issues when they're marked complete).
For example, if an issues has 2 hours remaining and is marked complete without time being logged for the task and without the remaining time manually set to zero, then the dashboard will not reflect the 2 hour credit. On the flip side, the JIRA Agile/Greenhopper Sprint Burndown report will credit/burndown the hours automatically.
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
Every time you release software, there's a bit of risk – that there's a bug, that something breaks, or that the feature doesn't resonate with customers. Feature flagging helps make high stakes s...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG