Bulk users creation issue

[System Team]

Hi,

Please advise as we try to use bulk user creation Plugin but the following error raised:

Cause

Referer URL: https://192.168.10.199/secure/BulkUsersAction!default.jspa

com.atlassian.activeobjects.internal.ActiveObjectsSqlException: There was a SQL exception thrown by the Active Objects library:

Database:

        - name:MySQL

        - version:5.1.73

        - minor version:1

        - major version:5

Driver:

        - name:MySQL Connector Java

        - version:mysql-connector-java-5.1.28 ( Revision: alexander.soklakov@oracle.com-20131125092425-yvejy3xvci77ru3k )

java.sql.SQLException: Got error -1 from storage engine

com.atlassian.activeobjects.internal.ActiveObjectsSqlException: There was a SQL exception thrown by the Active Objects library:

Database:

        - name:MySQL

        - version:5.1.73

        - minor version:1

        - major version:5

Driver:

        - name:MySQL Connector Java

        - version:mysql-connector-java-5.1.28 ( Revision: alexander.soklakov@oracle.com-20131125092425-yvejy3xvci77ru3k )

java.sql.SQLException: Got error -1 from storage engine

        at com.atlassian.activeobjects.internal.EntityManagedActiveObjects.create(EntityManagedActiveObjects.java:107)

        at com.atlassian.activeobjects.osgi.DelegatingActiveObjects.create(DelegatingActiveObjects.java:63)

        at sun.reflect.GeneratedMethodAccessor587.invoke(Unknown Source)

        at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)

        at java.lang.reflect.Method.invoke(Unknown Source)

        at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:307)

        at org.springframework.osgi.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:58)

        at org.springframework.osgi.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:62)

[Vasiliy Zverev]

MySql 5.5 and 5.6 are supported.

[System Team]

Dear @Vasiliy Zverev @Vasiliy Zverev

Our database is supported as per the below but still not working

Java Version

1.8.0_51

Database version	5.1.73
Database driver	MySQL Connector Java mysql-connector-java-5.1.38 ( Revision: fe541c166cec739c74cc727c5da96c1028b4834a )

JIRA Version	6.4.13
Build Number	64028

[Vasiliy Zverev]

Hm, you database version is not supported by Atlassian, see this: https://confluence.atlassian.com/adminjiraserver072/supported-platforms-828787550.html

Also, it is bad idea to have different versions for test and prod instances. 

It means that you can not be sure that this which work on test instance will work on product one.

[Mohamed Ramadan 'JIRA Administrator']

Hello,

We're using Bulk User Creator for JIRA version 1.5.1 as we're using JIRA v 6.1.6 in test environment and JIRA v 6.4.13 in production environment.

[Vasiliy Zverev]

1. Check that you use compatible version of this plugin
2. Contact to plugin developer

Also add plugin name into question labels and question body.