We have 2000+ tickets linked to other tickets (1 to 1 mapping). Now we want to synchronise the value of some fields in a ticket with the value of the same fields from its linked ticket.
So for example ticket A has field1, field2 and field3. Ticket A is linked to ticket B. Ticket B also has field1, field2 and field3. How to copy the value of those fields from Ticket B to ticket A ?
What would be the best way to do that? Scriptrunner maybe? How exactly (or some high level guideline to get started please)?
you could use automation for example
for doing it only 1 time, use a manual trigger, else use issue updated trigger
you have to play a bit with the rules.
maybe add some jql filters to define the source issues
please make a DB backup before changing 2k items
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