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I have thousands of old tickets that were opened before moving to the Portal side of JIRA and was wondering if there is a way to update organizations and request participants in bulk?
Currently going through each individual ticket, re-opening it, adding the information and then closing it again so any ideas welcome.
If the issues are closed then, unfortunately, you will need to bulk reopen and then bulk edit and then bulk transition again.
Now, looking back at your original post. I'm trying to understand precisely what you are wanting to change and why. However, the fact that you can manually do this by "re-opening it, adding the information and then closing it" then i'm confident the bulk will work for you too. To that end I suggest trying it on a few issues:
messy...yes. I wish, as an admin, there was an option to edit closed issues.
have you tried to use bulk update? the other option is to perform a new import, updating existing tickets. I have done this but it is a bit cumbersome as you have to cross-ref the old ticket system number w/ the JSD key and basically manually manipulate the excel file. IMO, you should start w/ bulk update and see if that meets your needs. Note you are restricted to 1000 issues at a time.
Ana, Bulk update add on is suggested.
Jack, the limitation of 1000 can be adjusted in the configuration by system administrator, but I would recommend not to increase more than 2500 to avoid memory error. I had the bulk update experience before as an administrator.
Jack, I used Bulk Clone add on to Clone and also to update a few fields in bulk during transitions. You are right, the closed issues were cloned as New and I had to transition them back to their original status using the workflows.
To Ana, the Bulk Clone add on has more features than the Bulk update, but it worked very well for our requirements.
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