Built-In Script runner "to Issue fields" problem in JIRA

I only have a tiny handle on programming so I'm relying on the built in scripts to generate a custom email since I don't want to mess up our velocity templates.

I want to email all users defined in a custom multi user picker field on a transition. I've tried entering both "customfield_99999" and the custom field name, but no names show up in the "To" field in the preview. The preview works fine otherwise.

An older question looks very similar: https://answers.atlassian.com/questions/45722/how-to-use-a-custom-user-picker-field-in-to-issue-fields-when-sending-a-custom-mail-with-script-runner. I wasn't sure if the given answer is applicable in my case, or if there's something I'm overlooking.

Is it possible to use a multi user picker field here?

8 answers

1 accepted

(Closing my own old question)

It was indeed a bug from an older version - I think 2.0.6, and we were still on Jira 4.4 at the time. We've since upgraded both and the problem is gone.

Thanks Jamie - I would have been happy to give you the karma for the answer but I suspect you won't miss a few points. :)

I'm having the same issue - I'm trying to pull an email address from a custom field in JIRA, but the "To" field is blank during a preview.

hi!

do you have an answer?

Which version of script runner are you using? I think there may have been a bug with that type of field in earlier versions.

Jira 5.0.6

Script Runner 2.0.7

in my case:)

0 votes

Or you can upgrade, but the version of the plugin with the fix does not support jira 5.0, hence my instructions above.

0 votes

That's probably the version with the bug. If you open the jar with winzip or winrar or "jar xf", find the file SendCustomEmail.groovy, line 383 (about) should be:

addresses.add(cf.getValue(issue)?.emailAddress)

line 386:

addresses.addAll(cf.getValue(issue)?.collect{it.emailAddress})

You can make those changes then re-pack the jar (with winzip, winrar or jar).

Oh, i'm absolutely happy now! Thank you so much, Jamie :)

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,796 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot