Built-In Script runner "to Issue fields" problem in JIRA

I only have a tiny handle on programming so I'm relying on the built in scripts to generate a custom email since I don't want to mess up our velocity templates.

I want to email all users defined in a custom multi user picker field on a transition. I've tried entering both "customfield_99999" and the custom field name, but no names show up in the "To" field in the preview. The preview works fine otherwise.

An older question looks very similar: https://answers.atlassian.com/questions/45722/how-to-use-a-custom-user-picker-field-in-to-issue-fields-when-sending-a-custom-mail-with-script-runner. I wasn't sure if the given answer is applicable in my case, or if there's something I'm overlooking.

Is it possible to use a multi user picker field here?

8 answers

1 accepted

0 votes
Accepted answer

(Closing my own old question)

It was indeed a bug from an older version - I think 2.0.6, and we were still on Jira 4.4 at the time. We've since upgraded both and the problem is gone.

Thanks Jamie - I would have been happy to give you the karma for the answer but I suspect you won't miss a few points. :)

I'm having the same issue - I'm trying to pull an email address from a custom field in JIRA, but the "To" field is blank during a preview.


do you have an answer?

Which version of script runner are you using? I think there may have been a bug with that type of field in earlier versions.

Jira 5.0.6

Script Runner 2.0.7

in my case:)

Or you can upgrade, but the version of the plugin with the fix does not support jira 5.0, hence my instructions above.

That's probably the version with the bug. If you open the jar with winzip or winrar or "jar xf", find the file SendCustomEmail.groovy, line 383 (about) should be:


line 386:


You can make those changes then re-pack the jar (with winzip, winrar or jar).

Oh, i'm absolutely happy now! Thank you so much, Jamie :)

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