Built-In Script runner "to Issue fields" problem in JIRA

I only have a tiny handle on programming so I'm relying on the built in scripts to generate a custom email since I don't want to mess up our velocity templates.

I want to email all users defined in a custom multi user picker field on a transition. I've tried entering both "customfield_99999" and the custom field name, but no names show up in the "To" field in the preview. The preview works fine otherwise.

An older question looks very similar: https://answers.atlassian.com/questions/45722/how-to-use-a-custom-user-picker-field-in-to-issue-fields-when-sending-a-custom-mail-with-script-runner. I wasn't sure if the given answer is applicable in my case, or if there's something I'm overlooking.

Is it possible to use a multi user picker field here?

8 answers

1 accepted

(Closing my own old question)

It was indeed a bug from an older version - I think 2.0.6, and we were still on Jira 4.4 at the time. We've since upgraded both and the problem is gone.

Thanks Jamie - I would have been happy to give you the karma for the answer but I suspect you won't miss a few points. :)

I'm having the same issue - I'm trying to pull an email address from a custom field in JIRA, but the "To" field is blank during a preview.


do you have an answer?

Which version of script runner are you using? I think there may have been a bug with that type of field in earlier versions.

Jira 5.0.6

Script Runner 2.0.7

in my case:)

0 vote

Or you can upgrade, but the version of the plugin with the fix does not support jira 5.0, hence my instructions above.

0 vote

That's probably the version with the bug. If you open the jar with winzip or winrar or "jar xf", find the file SendCustomEmail.groovy, line 383 (about) should be:


line 386:


You can make those changes then re-pack the jar (with winzip, winrar or jar).

Oh, i'm absolutely happy now! Thank you so much, Jamie :)

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