quick question: I was observing that a couple of days ago new users were added to our LDAP server. Normally they inherit just one group (not the jira-users group but group XYZ). We have full LDAP integration with local groups.
What happened is that they were being imported correctly but they weren't added to any groups.As a workaround I disabled the user directory, enabled it and did a sync. After that procedure the group membership was being recognized... Any thoughts on that? BTW, I dont't have the same group as a local group...
It's difficult to know the root cause of this problem without seeing the logs, but what I can say for now is that it could have been an issue with cache.
Because when you do the procedure of disabling, enabling and synchronizing the LDAP directory, it flushes all related caches and perform a full synchronization.
I hope this has helped.
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot