quick question: I was observing that a couple of days ago new users were added to our LDAP server. Normally they inherit just one group (not the jira-users group but group XYZ). We have full LDAP integration with local groups.
What happened is that they were being imported correctly but they weren't added to any groups.As a workaround I disabled the user directory, enabled it and did a sync. After that procedure the group membership was being recognized... Any thoughts on that? BTW, I dont't have the same group as a local group...
It's difficult to know the root cause of this problem without seeing the logs, but what I can say for now is that it could have been an issue with cache.
Because when you do the procedure of disabling, enabling and synchronizing the LDAP directory, it flushes all related caches and perform a full synchronization.
I hope this has helped.
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
@Rachel Wright (Jira Genie), @Billy Poggi (AUG NOVA, DC), and @Dana Jansen (Confluence Queen) are just some of the folks that lead one of the world's most active Atlassian User Group (AUG)....
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs