Browser gives error 500 Edited

I'm getting an error when I attempt to access a sample project. This is a new installation. It looks like the error is from mysql, can someone offer directions on how to fix this. The instructions I'm following worked on an AWS Amazon Centos install but having trouble on my local machine running Centos 7.2.3.

 

com.atlassian.activeobjects.internal.ActiveObjectsInitException: bundle [com.atlassian.plugins.base-hipchat-integration-plugin-api]
com.atlassian.activeobjects.internal.ActiveObjectsInitException: bundle [com.atlassian.plugins.base-hipchat-integration-plugin-api]
	at com.atlassian.activeobjects.osgi.TenantAwareActiveObjects$1$1$1.call(TenantAwareActiveObjects.java:95) [?:?]
	at com.atlassian.activeobjects.osgi.TenantAwareActiveObjects$1$1$1.call(TenantAwareActiveObjects.java:86) [?:?]
	at com.atlassian.sal.core.executor.ThreadLocalDelegateCallable.call(ThreadLocalDelegateCallable.java:38) [?:?]
	at java.util.concurrent.FutureTask.run(FutureTask.java:266) [?:1.8.0_102]
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142) [?:1.8.0_102]
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617) [?:1.8.0_102]
	at java.lang.Thread.run(Thread.java:745) [?:1.8.0_102]
Caused by: com.atlassian.activeobjects.internal.ActiveObjectsSqlException: There was a SQL exception thrown by the Active Objects library:
    Database:
    	- name:MySQL
    	- version:5.7.19
    	- minor version:7
    	- major version:5
    Driver:
    	- name:MySQL Connector Java
    	- version:mysql-connector-java-5.1.34 ( Revision: jess.balint@oracle.com-20141014163213-wqbwpf1ok2kvo1om )
    
    com.mysql.jdbc.exceptions.jdbc4.MySQLSyntaxErrorException: REFERENCES command denied to user 'jirauser'@'localhost' for table 'AO_5FB9D7_AOHIP_CHAT_LINK'
	at com.atlassian.activeobjects.internal.EntityManagedActiveObjects.migrate(EntityManagedActiveObjects.java:53) [?:?]

1 answer

Hi Chris,

This error is covered in com.mysql.jdbc.exceptions.jdbc4.MySQLSyntaxErrorException: REFERENCES command denied to user:

The cause for this is explained deeper in MySQL :: MySQL 5.7 Reference Manual :: 7.2.1 Privileges Provided by MySQL

The REFERENCES privilege is unused before MySQL 5.7.6. As of 5.7.6, creation of a foreign key constraint requires the REFERENCES privilege for the parent table.

Since this was unused, our previous documentation/guides never made note that this was required.  Since MySQL has changed its requirements, in turn Atlassian has also updated our documentation on how MySQL databases must be configured in order to work properly with JIRA.

Hence this error can happen anytime the database user has not be granted the needed permissions, and JIRA is expected to create a new foreign key constraint.

The documentation on Connecting JIRA 7.3 applications to MySQL now has the correct SQL commands need to configure the user permissions correctly.   The new command is:

GRANT SELECT,INSERT,UPDATE,DELETE,CREATE,DROP,REFERENCES,ALTER,INDEX on <JIRADB>.* TO '<USERNAME>'@'<JIRA_SERVER_HOSTNAME>' IDENTIFIED BY '<PASSWORD>';
flush privileges; 

Cheers,

Branden

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