I belive our JIRA version is 6.4.2. Not sure when this got updated, however since the update all users have been receiving supportability errors when using IE and chrome.
IE users get the supportability error when logged in.
Chrome works fine, however trying to back up JIRA, the backup .zip file instead of downloading gets opened in a browser with some wierd characters.
Is this a known issue?
Firstly, JIRA's last version is 6.3.4, so we need to make sure on which version you are to help you better.
For this version, IE is just supported if it's running version 9 and above. If you are running anything below this, it's indeed unsupported ( and you will need to upgrade your browser or downgrade your JIRA).
For the chrome problem it can be a misconfiguration on your browser, can you please confirm that this occurs in another machine with chrome?
hope this helps!
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs