Browser Compatibility Issues

Hi,

We have recently rolled out a JIRA ticketing solution on a number of customer sites with very few issues. One site in particular though is plagued with problems when trying to attach files to issues. They also have frequent 'Unexpected Errors' - see link below for samples.

The browser they are using is Internet Explorer 10. Has anyone encountered similar problems ?

 

2 answers

1 accepted

0 votes
Accepted answer

Both of the errors lead me to ask what the server's log file says at the time they happen - there should be more information in there.

I have asked the question but sys admin said they couldn't see anything ..

Of the two errors you have, there's one that might not end up in the log, but the other one really should have.

The only other thing that I know of that can cause these errors (and maybe not write to the log) is networking failures.  The fact that you get it from one site and not others supports this idea too (unless the other sites are all running proper browsers instead of IE?).  But it 's a bit of a pain to trace because you need to do lots of network analysis.

What JIRA version you have? There might be a compatibility issue between your IE version. Ask them to try with another browser to check.

Hi, Looks like we are on JIRA v6.4.11. Hosted rather than Cloud ...

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Oct 16, 2018 in Jira

Looking for anyone who made the switch to Data Center

The Jira Marketing team is putting together an ebook on migrating to Data Center. We're looking for pro tips on how you staffed your project team and organized your Proof of Concept. Share yo...

1,409 views 17 10
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you