Browse users and groups, but not JSM customers

Jennifer Choban - HeroCoders
Atlassian Partner
October 31, 2024

Is there a way to grant Browse user and groups permission to a use (across multiple projects), but not allow them to see JSM customers?

3 answers

0 votes
Jennifer Choban - HeroCoders
Atlassian Partner
November 1, 2024

Okay, problem resolved. The "user" in this case was an integration and it did not have JSM product access. But after a bit of digging we realized the names we were seeing were not JSM customers (good news!).

Time to go do a little clean up of my groups.

Thanks @Alex Koxaras _Relational_  and @Bryan Trummer - ReleaseTEAM for your help.

0 votes
Bryan Trummer - ReleaseTEAM
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 31, 2024

Hi @Jennifer Choban - HeroCoders - Are the customers, portal only customer accounts?

0 votes
Alex Koxaras _Relational_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 31, 2024

Nope, not possible to my knowledge. And think about it:

You give a user the JSM product access and he/she will not be able to view the customers? :/

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