Browse option missing when clicking "attachment" in comment toolbar

Hello,

I am trying to help out a colleague who is unable to add an attachment to comments. When I go to comment on a Jira item, I can go to "attachments" in the comment toolbar and see the browse option, then select an attachment to include within the comment. For some reason, my colleague is unable to do the same--she does see the attachment option in the comment toolbar, but without +Browse, leaving her unable to add an attachment directly to the comment (unless she previously attached something to the Jira story, which she can then select from the list of options). We've tested this in multiple browsers and looked into user and project settings...

Any idea what is preventing her from seeing +Browse in the comment toolbar's attachment feature?

Here's a screenshot of what I'm referring to (she doesn't have the +Browse option when she selects the attachment icon in the comment toolbar):

Capture.PNG

1 answer

Yes, she has permissions and the project is set to allow any logged in user to add attachments.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,904 views 19 22
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you