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Broken formatting in Zapier's forced transition to new Jira Software App

My assignee/reporter contacts aren't working and now the Description formatting is messed up. None of the code works anymore. 

Once a request is submitted through an outside form, Zapier creates an issue and build the project information in the Description. If you try to edit anything in JIRA after, it turns into a full block of shit.

Block of shit w/broken formatting:

Screen Shot 2019-06-26 at 10.21.20 PM.png


What it should look like:

Screen Shot 2019-06-26 at 10.21.31 PM.png

4 answers

1 accepted

0 votes
Answer accepted

An interim fix we found is to Clone the ticket and delete the original.

It converts all the markdown text and retains formatting.

I had the same issue and the solution was to use the formatter action by Zapier. It comes in as Markdown from Jira, so you can use Markdown->html formatter action to format it nicely.AwesomeScreenshot-zapier-app-editor-63241920-nodes-64514044-fields-2019-08-14_9_37.png

I have the exact same issue ! Very frustrating !


  1. Switch to Old View
  2. make an edit in the ticket
  3. Switch back to New View (remove " ?oldIssueView=true" in the url)


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