Broken Access to Support Create Issue

[Will Dailey]

Atlassian,

This morning you double billed my account. When I went to open a ticket I found the Support Create Issue is not functioning. It will not look up my SEN. When I skipp over this and attempt to create a ticket the tool stops at the question and answer step and will not proceed. I have an older issue opened - JST-96853. Please escalate this ticket to level 1 and communicate with me there.

WKD

[Nic Brough -Adaptavist- · Accepted solution]

Answers is not Atlassian support, although many Atlassians do watch and contribute here.

You've already done the right thing and contacted support via the right routes (I'd also be tempted to contact sales at atlassian dot com if you don't hear anything on your JST soon)

[Will Dailey]

Nic, Thanks I knew that this was an open forum. But I also know Atlassian pays close attention to the feed. I am still unable to get a support issue opened with them. I will send a note to sales as you suggest.

[Dave]

Emailing Sales is the best route, though the most likely scenario is that it's not a double bill but a hold and a charge, which is how payment often works with Visa debit cards; the hold should clear in 2-3 business days. Sales will be able to verify this for you, however.

[Will Dailey]

Thanks, I have sent email and a phone call to sales. The create issue is now working as well.