Blocking Distribution lists from becoming JIRA user accounts

Duke Torbert January 24, 2022

When emailing issues in many of my customers have internal distribution lists that they have asked use to email. This creates a user account in JIRA, which results in multiple JIRA updates being sent to customers. 

Is there away only allow updates to be sent once ?

Is there away to block distribution lists from becoming "Customer"/User account?

Is there away to only allow "approved" customer accounts to receive emails ?

Some other way of blocking these distribution lists from being recorded in JIRA ?

 

2 answers

0 votes
Nathan Trout December 12, 2022

I'm having this problem as well. The user's name isnt included in the distro list but it's somehow being attach to a temp account with the user's name. 

The weird thing is, the user doesnt show up in the admin directory, just when I @ the user within a ticket. 

0 votes
Nic Brough -Adaptavist-
Community Leader
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January 24, 2022

Why is your Jira email included in distribution lists?  It shouldn't be in them.

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