Bitbucket commits not updating JIRA

[Russ Back]

We've got our Bitbucket account set up with our JIRA account and whilst it's worked fine on other repos, the one we are working on now just refuses to connect, regardless of the syntax used.

We've always used ICH-99 #resolve but that failed so we revisited the docs and have tried resolve #ICH-99, resolves #ICH-99, #ICH-99 resolve, still no luck.

Where should I be looking to fix this?

[AgentSmith]

It sounds like something changed ... and there a serveral variables to look at, mainly repo permissions in bitbucket as well as project permissions and user configuration in JIRA.

When you look at the DVCS connection, is it failing to connect to the repo? If so check that the account that made the oauth link to the repo has the appropriate permissions.

Generally speaking, there are a few common things to watch for if its a case where commits are not showing up:

Symptom: The email address cannot be found in JIRA

Solution: Update email for either JIRA user or DVCS user.

Symptom: There are more users in JIRA with the same email address.

Solution: As emails are used to map to JIRA users, they should be unique in JIRA to have the feature working.

Symptom: The email address is not configured in Git or Mercurial.

Solution: User should configure an email address in .hgrc or .gitconfig.

Symptom: User doesn't have permission to log work.

Solution: Grant user permission to log work in Jira.

If none of the above helps, submit a support request at support.atlassian.comand include the repo and an example JIRA issue so we can take a closer look. Also please reference this answers posting so we can circle back and post resolution here.