BigPicture subtask turned back to old parten after sync

Hi,

when I change the parent of an subtask withe BigPicture and re-sync the programm the subtask turned back to his old parent.

I hope someone can help me with this problem.

Thanks

2 answers

1 accepted

image2016-8-24 12:29:16.png

thats my configuration for the Programm.

It is possible that if I change the parent in BigPicture the parent in JIRA change to?

Can't see too clearly, but I think it's subtasks and project structure synchronizers, In this case dragging a task to a different subtask/project will indeed be reversed after resync.

I hope I understand correctly. If I want to move a subtask to another task (parent), I have to use the JIRA menu "Move" and the "Change parent".

 Is this right?

Exactly, and then after re-syncing the task will appear under the new parent. If you just drag and drop the subtask on Gantt, the change will be undone by the synchronizer.

Thanks for the information.

My last question.

Is it possible to allow this also with Gantt? Who shall I talk to?

If you disable all WBS synchronizers, then the drag-and-drop structure you make will persist after resyncs. The changes will not update the project/Epic/etc in JIRA, but will be saved on the Gantt.

Too bad that it is not possible in Gantt . It would simplify the work considerably.


But thanks for your help.

Agree that this would make life much easier, hence why this is already planned for implementation: https://softwareplant.com/jira/browse/GANTT-120

Hi,

Could you go to the configuration of this Program->Synchronization->WBS section and check if any which ones are active? This automatic hierarchy builder overwrites manual indentations, which could explain the issue.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,105 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot