OK, here is the issue.
I need to bulk change tickets . These tickets are old ones with some of the reporter no longer with the company. In the past we would remove the users ffrom all the groups and uncheck the Active check box next to thier name. when a reporter of a ticket is inactive or does not belong to a group I am not able to move that ticket without assigning a new reporter. Assigning a new reporter changes the reporter for all the tickets in the bulk change. (not desired).
Is there a best practice on how to manage users who are no longer with the company so these tpye of issues do not happen in the future after they have left?
I hope I am not too unclear about the issue. Let me know and I appreciate your help.
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