Hi,
I'm new to JIRA and have just set up a free trail with Service Desk Cloud.
I will have several clients that I want to be able to email me with any issues. I want to keep it public so new clients can email my support email without having to have an account.
So my question is would you use a project for each client or would you have a single project like email support where all clients become customers of?
Thanks
You'll want a single project - if you wanted many projects, you'd need a different email address for each one. Possible, but not optimal if you have lots of clients.
Thanks Nic, was thinking that might be the case. Ideally I want to limit agents to certain clients, would that be possible if they are all under a single group.
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