I've got a request for workflow customization: allow developers to specify a resolution when they fix an issue but the issue needs to remain unresolved till QA verifies the fix and the documenation team update the documents.
I am thinking about creating a custom field that has the options of the Resolution field. It will be set by the developers. Then the real resolution field will be populated (copied from the custom field) when the issue is resolved in the end. What do you / would you do?
Yeah, that's not going to work - the definition of "resolved" in Jira is "has a resolution"
Your idea about creating a custom field and then using it to set the system-resolution later is exactly what I'd suggest though! Minimal coding, clear, automatically searchable and simple to explain to the users.
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot