What is the best method to deal with the user accounts that are no longer with the company?
I want to make sure that they do not count against my license and also do not want to delete the user.
Is removing them from every group taking care of this?
Just removing them from 'JIRA Users' global permission will take them out of license count. But removing from all groups and maybe adding them to an inactive-users group is preferred as they don't turn up in project roles, other permissions etc.
@Bob I don't think you need permission as long as the user is visible. Error comes only when user is deleted.
Only if you try to assign/edit it again, the current assignee will be removed since it doesn't have any permission. That normally makes sense since it is not a valid user anymore.
We implemented Jobin's solution... moving ex-users to a group called "left". It's not very elegant but it's easy to do.
Note that a user can still have a project role even if they are not in jira-users.
A new feature aimed at handling inactive users is currently scheduled, ostensibly for JIRA v5.1
Edit: 19th June. I see that the inactive users feature has made it into JIRA v5.1 RC2
*Sorry about the bold...can't turn it off.
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs