What is the best method to deal with the user accounts that are no longer with the company?
I want to make sure that they do not count against my license and also do not want to delete the user.
Is removing them from every group taking care of this?
Just removing them from 'JIRA Users' global permission will take them out of license count. But removing from all groups and maybe adding them to an inactive-users group is preferred as they don't turn up in project roles, other permissions etc.
@Bob I don't think you need permission as long as the user is visible. Error comes only when user is deleted.
Only if you try to assign/edit it again, the current assignee will be removed since it doesn't have any permission. That normally makes sense since it is not a valid user anymore.
We implemented Jobin's solution... moving ex-users to a group called "left". It's not very elegant but it's easy to do.
Note that a user can still have a project role even if they are not in jira-users.
A new feature aimed at handling inactive users is currently scheduled, ostensibly for JIRA v5.1
Edit: 19th June. I see that the inactive users feature has made it into JIRA v5.1 RC2
*Sorry about the bold...can't turn it off.
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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