We're migration to Jira! As part of this migration, we will be linking customer support tickets (SRs) that are in an external system to Jira Issues. There is a m:1 SR:Issue relationship. Any suggestions on the best way to store these IDs? Options considered so far is a Text box with ;-separated numbers. This isn't too interactive though. Also thinking about another Issue type where the SR number is stored in the descrition (all other fields hidden) and then using the built-in related issues functionality. This might be more flexible in the future (adding URLs etc).
Any other options?
For me the question here is, how will you use these SR IDs (reports, etc.. you'll need based on SR id or SRs per issue)? Then you can descide what's the best option to store them.
Apart from the suggestion above - you may use a Labels Custom field, so you do not have to use a separator like ';'.
You can also create issue links from the issue to the SRs as issue links allows creating Web links pointing to any URL.
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
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