We're migration to Jira! As part of this migration, we will be linking customer support tickets (SRs) that are in an external system to Jira Issues. There is a m:1 SR:Issue relationship. Any suggestions on the best way to store these IDs? Options considered so far is a Text box with ;-separated numbers. This isn't too interactive though. Also thinking about another Issue type where the SR number is stored in the descrition (all other fields hidden) and then using the built-in related issues functionality. This might be more flexible in the future (adding URLs etc).
Any other options?
For me the question here is, how will you use these SR IDs (reports, etc.. you'll need based on SR id or SRs per issue)? Then you can descide what's the best option to store them.
Apart from the suggestion above - you may use a Labels Custom field, so you do not have to use a separator like ';'.
You can also create issue links from the issue to the SRs as issue links allows creating Web links pointing to any URL.
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs