Backup management

As a user belonging to the groups site-admins and administrators I wanted to make a backup (using the Backup Management) of the whole on-demand site (https://solution.atlassian.net) with all its projects.

Expected outcome
All projects backed-up in the resulting zip file 

Actual outcome
One project was not backed-up, the project CR. 

3 answers

0 votes

Ordinarily full site back ups should not exclude any projects from being added to the back up files.
Beyond that, there is not much more information that can be provided here, I would advice you to create a support request so a Cloud engineer can investigate your issue. 

So, a link to where I can do a support request would be nice. Answers was the only link I found in the footer of my on-demand project...

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,950 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot