First check that you're logged in as an administrator. If you are, then it sounds like you need to raise a support request and have us take a look.
In your request, it would be helpful if you link to this question because we can then post up a solution (if found) that may benefit others.
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
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