I just have a quick question: i put in a service to automatically back up JIRA everyday. This service was working until 1 month ago just fine, but now there are no more backups and I cant even manually backup the system. It says that there should be a file under var/opt/... but there isnt. I am at my wits end with this, so has anyone an idea? Thanks a lot in advance!
What happens when you check the atlassian-JIRA.log? Do you see any out of memory erros?
If yes then try increasing the memory JIRA is using as per this page.
Also it worth checking this second KB to validate if the service parameter is correct.
Lastly let us know how it goes .
Thanks and Regards,
Check if you have enough disk space available. If there is not enough diskspace then this service can fail.
Next to check is for Out of memory logs, if you find then increase your memory for server and reserve additional memory for JIRA isntance. For medium size JIRA instances xml backups are not recommended rather a backup using DB tools should be done.
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