Backlog and Active Sprint Views Blank in New Experience

Matt Koidin February 12, 2018

All of a sudden today, when I go to view my backlog or active sprints, the main ticket area is blank. The side bar navigation appears, but nothing else.

 

Restarting, clearing cookies, trying a new browser - nothing helped.

 

If I switch back to the "old experience" - things seem to work okay.

3 answers

0 votes
Deborah Genevro February 16, 2018

I had the same problem.  I went to the board config and remapped my statuses.  That worked.  My problem now is that I do not have the same sprint setup - like duration etc.  What the heck?

0 votes
Thomas Deiler
Community Leader
Community Leader
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February 12, 2018

See this.

0 votes
Jared Dunne February 12, 2018

@Matt KoidinHow did you revert to the old experience?  Are you on Jira Cloud?

Based on the instructions I found on this page it seems like the option is not available to me and might have been removed.

https://community.atlassian.com/t5/Jira-Software-discussions/How-to-turn-off-or-revert-back-to-old-JIRA-interface-the-new-one/td-p/694855

Matt Koidin February 12, 2018

I clicked my profile in the lower left and there was a "Turn off for now" option.

 

Yes, we are on JIRA Cloud.

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