Avg time in status per transition per user

Hi All,

We have clients and developers working on same issues of projects, and we need to generate a report/chart where the average time in status per transition will need to be tracked, only for particular users (or group), in my case, the developers.

For example, we need to count the time between "Open" and "In Progress" only when the transition has been initiated by the developers working on the issue, not the clients. (Similarly like in the Transitions tab, but it will need to be per transition per users)

 1.png

Another example here

Moreover, when the clients for example reopen the ticket, it will not be counted in the report/chart.

Please let me know if there is any way to achieve this.

Thanks in advance.

1 answer

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Tarun Sapra Community Champion Oct 30, 2017

You can use charts like "Average number of times in status" and "Average time in status" on the search results of JQL like

status changed FROM "open" TO "in progress" BY membersOf("jira-administrators") 
Tarun Sapra Community Champion Oct 30, 2017

the users can be part of a specific groups

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