We have clients and developers working on same issues of projects, and we need to generate a report/chart where the average time in status per transition will need to be tracked, only for particular users (or group), in my case, the developers.
For example, we need to count the time between "Open" and "In Progress" only when the transition has been initiated by the developers working on the issue, not the clients. (Similarly like in the Transitions tab, but it will need to be per transition per users)
Another example here.
Moreover, when the clients for example reopen the ticket, it will not be counted in the report/chart.
Please let me know if there is any way to achieve this.
Thanks in advance.
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